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Intermittent audio from product | Bose mobile on-ear headset
If you're experiencing intermittent audio during phone calls, check your cellular reception.
This issue may be caused by a weak connection to the cellular network. Enabling Wi-Fi calling in your phone's settings while connected to your home network can help, or you can try the call again once the reception improves.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Plug in a different pair of headphones.
Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
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