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Low audio | Bose mobile on-ear headset
Determine if the problem is specifically related to bass performance.
If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.
Check the volume level on the source.
Its possible the volume is too low or muted. Increase the volume gradually
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Check the condition of the headphone cable.
If the plug or any part of the cable is damaged, replace the headphone cable.
Be sure the headphone openings are clean and free of debris.
Check for blockages in the headphone mesh grille and headphone opening. Excessive debris can result in low audio, poor sound quality or missing audio channels.
Plug in a different pair of headphones.
Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
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