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No audio from product | Bose mobile on-ear headset
Check the volume level on the source.
Its possible the volume is too low or muted. Increase the volume gradually
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Check the condition of the audio connector.
Be sure there is nothing broken inside the audio connector of your device. If the connector is broken or frayed in any way see Damaged audio connector
Note: It is recommended not to wrap the headphone cord around any devices as this may cause undo stress on the cord. As an alternative please use the supplied carrying case.
Note: It is recommended not to wrap the headphone cord around any devices as this may cause undo stress on the cord. As an alternative please use the supplied carrying case.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting the headset to a different device.
If the headset works with one device but not another (with or without an adapter), there may be a compatibility issue with that particular device. For known compatibility info, see Compatibility Guide.
Try disconnecting the microphone cable and connect the headphones directly to your device
If the headphones work without the microphone cable, the microphone may need to be replaced.
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