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Red and white flashing LED | Bose Noise Cancelling Headphones 700
Try charging your product for a few minutes.
If the battery level is very low, your product might go into a battery protection state. If this happens, voice prompts might not sound and alert you of the low battery status. Try charging your product for a few minutes, then try again.
Update the firmware of your product
Updating the firmware of your headphones will allow the red and white fault to be cleared, and your headphones may operate normally after the update. Visit btu.bose.com and follow the instructions to update your headphones. For additional information on updating your product, see Updating the software or firmware of your product.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Checking the software or firmware version and Updating the software or firmware of your product.
Show the customer how to send Bose Log information from their product
If a customer is still experiencing this issue, Bose would like to collect some information in order to understand what is happening with the product. Please have the customer connect their product to a computer and perform the following actions:
- Go to BTU.Bose.com
- Follow the on-screen instructions. The website will ask to download the updater if its not already installed and running in the background.
- Click "Launch" or "Download." If this is the first time the customer is using the updater, click "Download" and then launch the updater
- Once connected, the updater will detect the Bose product. It will say they are up to date
- Once on this screen press ‘a’,’ d’, ’v’, ‘up arrow’, ‘down arrow’ on the keyboard. Customer has entered ‘advanced mode’ and other options will appear on screen
- Select "System Information" > "Send to Bose"
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