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Phone does not ring through the headset | Bose Noise Cancelling Headphones 700
Raise the ringtone volume on the phone.
The headset will provide an incoming, two note ringtone if a specific ringtone (i.e. audio clip) is not sent to the headset from the phone or is not supported by the device followed by a voice prompt of the caller ID (if enabled in the headset) Be sure the ringtone volume setting is not too low or muted. On some phones, ringtone volume can only be adjusted when no other audio is playing through the phone, while on others it can only be change through a settings menu
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
Try connecting a different Bluetooth® device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
Document the manufacturer, model number and any software information of the phone in the Service Request.
Document the issue and the type of phone that the customer is using with the product, including any specific phone applications encountering the issue.
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