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Battery will not charge | Bose Noise Cancelling Headphones 700
Check if the headset announces "Battery full" when the battery light indicates it is fully charged.
If you fully charge your headphones but the voice prompt does not announce "Battery full," see Battery light shows full charge but headset does not state it is fully charged.
For help checking the battery level, see Checking the remaining battery charge.
For help checking the battery level, see Checking the remaining battery charge.
Be sure to turn the headphones off prior to charging.
To properly charge the headphones, it is recommended to turn the headphones off before connecting the charging cable. For more information on how to charge your headphones, see Charging your headphones.
Check that the USB charger meets the power requirement of your product.
On the USB charger, there will be text that indicates the amp (A) or milliamp (mA) rating of the charger. This rating varies among chargers – including those supplied with different models of Bose products. The closer the amp rating of the charger is to the maximum amp rating of the product, the more quickly the product will recharge. If the amp rating of the charger is too low, the product may recharge slowly or not at all. Refer to the specifications indicated on the product or within it's owner's guide on for details.
Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).
Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
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