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No audio from product | Bose on-ear headphones
Check the volume level on the source.
Its possible the volume is too low or muted. Increase the volume gradually
Check the condition of the audio connector.
Be sure there is nothing broken inside the audio connector of your device. If the connector is broken or frayed in any way see Damaged audio connector
Note: It is recommended not to wrap the headphone cord around any devices as this may cause undo stress on the cord. As an alternative please use the supplied carrying case.
Note: It is recommended not to wrap the headphone cord around any devices as this may cause undo stress on the cord. As an alternative please use the supplied carrying case.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
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