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Battery will not fully charge | Bose Portable Smart Speaker
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
If using a charger other than the one provided with the speaker, check if the USB charger meets the power requirement for your speaker.
On the USB charger, there should be small text that states the voltage as well as the current output—measured in Amperes (A) or milliamperes (mA)—of the charger. This amp rating varies by charger including those made for other Bose products. Here are some things to know:
- Your speaker came with a 3 A (3,000 mA) charger
- Chargers with an current output lower than 3 A will charge your product more slowly
- Some chargers with low current output might not charge your speaker at all
- Be sure to use a safety agency-approved power supply that meets local safety agency requirements (i.e. UL, CSA, VDE, CCC, etc.)
Reseat the USB charging cable on both ends
Disconnect and reconnect the USB cable at both ends, ensuring it is firmly connected. Allow at least an hour for the speaker to charge after the connections have been reestablished.
Bypass the charging cradle.
Disconnect the charging cable from the charging cradle then connect the cable directly to the speaker. If the speaker begins charging, there may be an issue with the cradle.
Try a different USB-C cable.
Try charging your product with another USB-C cable to determine if there is an issue with the first cable.
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