Was this helpful?
Too little bass or too much treble from product | QuietComfort® 20i Acoustic Noise Cancelling® headphones
If the sound lacks bass or has too much treble:
Try the following:
Adjust bass and treble controls on the source.
Sound quality may suffer if bass and treble controls are set to extreme levels. Try adjusting the controls to mid-range levels; this may improve sound quality. Be sure to turn off both audio enhancements and special equalizer settings found on the source
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Be sure the headset is powered on.
Check that control module's power switch is in the on position - indicated by the green battery LED. There is a noticeable difference in volume and sound quality when the headset is turned on
Remove the device from its case or protective sleeve (if applicable).
If a case or protective sleeve is on your device, try removing it to determine if it is preventing the headphones plug from making a full connection.
Check the condition of the audio plug on your product.
If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service.
Be sure the openings on your headphones are clean and free of debris.
Check if anything is blocking any openings on your headphones, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning ear tips and mesh grilles.
Make sure you are using the correct eartip size to ensure a proper and secure fit.
Using an eartip that is too big or small for your ears will affect audio quality and noise cancellation.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
.png)
