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QuietComfort® 20i Acoustic Noise Cancelling® headphones— Apple devices | Poor sound quality from product
Do you hear static or distorted audio while in noisy environments?
If the audio is distorted while in loud environments such as construction zones or during take off on an airplane, see Crackling sound heard in noisy environments.Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.Unplug and reconnect the audio cable in the connected device.
On the connected device, disconnect the cable that connects your headset. Then, reconnect it to be sure it is fully connected and secure. (Tip: While connected, if you rotate the plug in the jack and hear crackling or intermittent sound, there might be debris or an issue with a contact inside the jack.)Make sure you are using StayHear+ eartips.
These headphones are designed specifically for use with StayHear+ eartips. Use of any other eartips, including original StayHear tips, will result in low audio, poor sound quality and/or reduced noise cancellation.Your StayHear+ Tips should look like this:
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