Loading
Answer/End button must be held down to hear full volume audio | QuietComfort® 20 Acoustic Noise Cancelling® headphones— Samsung devices

Answer/End button must be held down to hear full volume audio | QuietComfort® 20 Acoustic Noise Cancelling® headphones— Samsung devices

Be sure the connected device supports a 4-conductor headphone plug.

One of the four rings on the 1/8" (3.5 mm) plug on your product is for the microphone. Most devices without microphones have a 3-conductor jack. With some of these devices, inserting a 4-conductor plug can cause poor or partial audio, loss of voices in music or it can prevent the built-in device speakers from muting when headphones are connected. If these issues occur, consider purchasing a 4-to-3-conductor adapter.

Try connecting the headset to a different device.

If the headset works with one device but not another (with or without an adapter), there may be a compatibility issue with that particular device. For known compatibility info, see Compatibility Guide.
Loading
Answer/End button must be held down to hear full volume audio | QuietComfort® 20 Acoustic Noise Cancelling® headphones— Samsung devices