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Too much bass or too little treble from product | QuietComfort® 20 Acoustic Noise Cancelling® headphones— Samsung devices
If the sound lacks treble or has too much bass:
Try the following:
Be sure the headset is powered on.
Check that control module's power switch is in the on position - indicated by the green battery LED. There is a noticeable difference in volume and sound quality when the headset is turned on
Check the condition of the audio plug on your product.
If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service.
Adjust bass and treble controls on the source.
Sound quality may suffer if bass and treble controls are set to extreme levels. Try adjusting the controls to mid-range levels; this may improve sound quality. Be sure to turn off both audio enhancements and special equalizer settings found on the source
Make sure you are using the correct eartip size to ensure a proper and secure fit.
Using an eartip that is too big or small for your ears will affect audio quality and noise cancellation.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
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