Was this helpful?
Audio counter in music application does not stop | Bose QuietComfort Earbuds
Make sure the earbuds are in the case and the lid is closed.
To stop playback while music is playing, place the earbuds in the charging case and close the lid. The earbuds will turn off and disconnect from your device. When the Bluetooth connection to your device is no longer present, your device should stop playback.
How to reboot the QuietComfort Earbuds
- Insert the earbuds into your ears
- Touch and hold each earbud for 15 seconds until you hear a tone.
The earbuds power off.
NOTE: Each earbud must be powered off individually. - Hold each earbud for 1 second to power them on. Each earbud must be powered on individually.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.