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Bose app does not detect product | Bose QuietComfort Earbuds II
Be sure you are using the Bose app.
There are several Bose apps designed for different products. Your product works with the Bose app
. For more info, see Downloading the Bose app.
. For more info, see Downloading the Bose app.Close and re-open the Bose app.
On an iOS device:
- Swipe up from the bottom center of the screen to view active apps.
- Swipe left or right to find the Bose app.
- Swipe up on the app to close it.
- Locate the Bose app then press and hold on the app icon.
- Select App Info (or the circled "i" icon) from the pop-up that appears.
- On the App Info screen, select Force Stop.
After the Bose app has been closed, tap on the app icon to re-open it.
If using iOS 13 or newer, be sure Bluetooth® permissions are enabled for the Bose app.
When you first install the Bose app on an iPhone or iPad with iOS version 13 or newer, you will be prompted to allow Bluetooth permissions for the app. You must allow this for the app to work properly. To check that Bluetooth is allowed for the app, do one of the following on your iOS device:
- Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app
- Go to Settings, then scroll down and select the Bose app. Under Allow Bose To Access, enable Bluetooth
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
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