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Intermittent audio from product | Bose QuietComfort Earbuds II
Bring device to the front of the body to eliminate body-block interference
Having the Bluetooth device in a back pocket, bag or a backpack could cause loss of connection.
Please Note: The human body can act as a source of interference for Bluetooth and radio signals. Bluetooth sources positioned immediately next to a person (in a pocket, for example) may result in intermittent or loss of connection. For best results have the Bluetooth source closer to the product (i.e. in a front pocket) to reduce the potential for “body-block� interference.
To improve "body-block" interference, we recommend updating your earbuds to software version1.3.x or later. See Updating the software or firmware of your product for additional help.
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Please Note: The human body can act as a source of interference for Bluetooth and radio signals. Bluetooth sources positioned immediately next to a person (in a pocket, for example) may result in intermittent or loss of connection. For best results have the Bluetooth source closer to the product (i.e. in a front pocket) to reduce the potential for “body-block� interference.
To improve "body-block" interference, we recommend updating your earbuds to software version1.3.x or later. See Updating the software or firmware of your product for additional help.
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Resync the earbud connection
- Place both earbuds into the charging case. Keep the lid open. The earbud status light will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
- Close the lid on the case.
- When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
You should hear the welcome tone. - Place the left earbud in your ear. You should hear the welcome tone and can continue using your product.
If connected to a computer, disconnect the LE/BLE connection on your computer
Sometimes Windows can automatically connect the LE connection and can cause interference with the audio stream over A2DP.
- Go to your PC’s Bluetooth setting menu and look at the connected devices listed
- If your Bose headset is showing connected to the Bluetooth profile that has the abbreviation “BLE” or “LE” in the product name, click on the product and select Disconnect or disconnect this Bluetooth profile.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
On the Bluetooth device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. any Bose entries that begin with "LE-"). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth device.
Be sure you're wearing the earbuds correctly.
A proper fit is important for comfort and sound quality. If the earbuds are not worn properly or positioned incorrectly, audio and microphone performance may be affected. See Wearing and adjusting your earbuds for more details.
Try disconnecting wireless devices connected to the computer
Wireless devices, such as a mouse or keyboard can cause radio frequency and bandwidth interference with audio on Bluetooth devices. Try disconnecting wireless devices to see if it improves the audio quality.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Checking the software or firmware version and Updating the software or firmware of your product.
If you're experiencing intermittent audio during phone calls, check your cellular reception.
This issue may be caused by a weak connection to the cellular network. Enabling Wi-Fi calling in your phone's settings while connected to your home network can help, or you can try the call again once the reception improves.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try connecting a different Bluetooth device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
Try disconnecting other nearby wireless devices that might interfere with Bluetooth® signal.
Some wireless devices can cause interference with a Bluetooth signal.
Common examples include:-
Common examples include:-
- 2.4 GHz router
- cordless phone
- wireless speaker adapters
- home security motion sensors
- fluorescent lights
- microwaves
- wireless mice and keyboards
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