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Earbuds are broken | Bose QuietComfort Earbuds II
Determine the type of damage
The options available depend on the type of damage. Please select the one that best matches what happened to your earbuds.
How are the earbuds broken?
One or both earbuds are damaged
Damaged earbuds can be replaced
Physical and cosmetic damage to one or both earbuds will require replacement. Click the START A REPAIR OR REPLACEMENT button for the fastest way to resolve your issue.
Charging case is lost or damaged
The QuietComfort Ultra Charging Case can be replaced
If your charging case has become lost or damaged, for example the lid is broken or the charging pins are bent, a replacement case can be purchased separately.
CLICK HERE for the fastest way to order a replacement case.
Eartips or stability bands are damaged or worn
The Quietcomfort Ultra eartips and stability bands can be replaced
If your eartips or stability bands have become damaged or worn, a replacement tip and stability band kit can be purchased separately. Click below to order the kit that best matches your sizes
Bose QuietComfort Ultra Earbuds Fit Kit - size S, M, L eartips and size 1, 2, 3 stability bands
Bose QuietComfort Ultra Earbuds Alternate Sizing Kit - size XS, XL eartips and size 0, 4 stability bands
One or both earbuds are lost or missing
Bose does not offer earbuds for individual purchase
We understand how frustrating it can be to lose your earbuds. However, please note that our service policy does not cover lost or misplaced earbuds. If one or both earbuds are lost, a replacement is not available through customer service, and a new product purchase will be required.
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