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Noise cancellation is not working | Bose QuietComfort Earbuds II
Make sure you are in "Quiet" mode.
Check your settings in the app to make sure you are in "Quiet" mode not "Aware" mode. In "Aware" mode, external mics on the headset feed outside sounds into the headset and therefore can make other noises or the noise floor seem louder.
See Setting the adjustable Active Noise Cancellation mode.
See Setting the adjustable Active Noise Cancellation mode.
Switch to Quiet mode or disable ActiveSense
New Modes and the ActiveSense feature was added in the Bose App, versions:
In Aware Mode, ActiveSenseâ„¢ technology automatically adjusts the noise cancellation so you can enjoy your music comfortably. If the noise cancelling suddenly turns off due to loud noises around you, switch to "Quiet" mode or disable ActiveSense. See Setting ANC Modes for more information.
- iOS: 5.0.2
- Android 5.0.1
- QC Earbuds firmware version 2.0.7
In Aware Mode, ActiveSenseâ„¢ technology automatically adjusts the noise cancellation so you can enjoy your music comfortably. If the noise cancelling suddenly turns off due to loud noises around you, switch to "Quiet" mode or disable ActiveSense. See Setting ANC Modes for more information.
Resync the earbud connection
- Place both earbuds into the charging case. Keep the lid open. The earbud status light will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
- Close the lid on the case.
- When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
You should hear the welcome tone. - Place the left earbud in your ear. You should hear the welcome tone and can continue using your product.
Remove the earbuds from your ears and then reinsert them
Removing and reinserting the earbuds can reactivated the noise cancelling.
Be sure you're wearing the earbuds correctly.
A proper fit is important for comfort and sound quality. If the earbuds are not worn properly or positioned incorrectly, audio and microphone performance may be affected. See Wearing and adjusting your earbuds for more details.
Make sure in-ear detection is enabled in the Bose app
You can access this option from the Settings menu. See In-Ear detection for more information.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Your earbuds need to be replaced.
If the steps above did not resolve your issue, your earbuds need to be replaced. Click START A REPAIR OR REPLACEMENT below to begin the process online — the fastest and easiest way to get service.
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