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Pair Your Earbuds | Bose QuietComfort Earbuds II
How to pair your earbuds using the Bose app
The Bose app is the easiest way to connect your Bose earbuds to your phone or mobile device. The app also lets you access all the features your earbuds offer. You can download the app from your device's app store (such as the Apple App Store or Google Play Store), or by scanning the QR code found inside the earbud packaging.
To pair your earbuds:
- Put your earbuds in pairing mode by pressing and holding the button on the back of the charging case while the earbuds are in the case. You should see a flashing blue light on the case indicating the earbuds are ready to pair.
- Open the Bose app on your phone or tablet.
- In the app, tap Set Up New Product or tap the plus (+) icon at the bottom of the product screen.
- Select Headphones, Earbuds, Portable Speakers, and Frames from the list.
- When the app finds your product, it will appear in the app. You may need to swipe left or right if the app locates multiple Bose products.
- When your earbuds appear on the screen, tap Connect, then select Pair when the pop-up appears.
- Follow the on-screen instructions to complete the pairing. You can review tips or skip to the end.
Please also see our video on pairing QuietComfort Earbuds II
This clip from the QuietComfort Earbuds II - Unboxing and Setup video shows the pairing process in more detail. Please note the Bose Music app is now called the Bose app. The full video can be seen here.
Frequently Asked Questions
Do I need the Bose app to pair my Bose products?
Your earbuds can pair directly to your phone or tablet.
You do not need the Bose app to use or pair your Bose earbuds. The earbuds can be connected to your phone, tablet, or other Bluetooth device without the app.
However, using the Bose Music app can improve your experience by giving you access to additional features that are not available through Bluetooth settings alone. These include:
- EQ (Equalizer) Controls: Adjust bass, treble, and midrange to suit your listening preferences.
- CustomTune Sound Calibration: Automatically adjusts the sound to match the shape of your ears for better audio and noise cancellation.
- Adjustable Noise Cancellation Modes: Fine-tune how much outside sound you hear and switch between noise cancelling and aware modes.
- Touch Shortcut Customization: Change what the earbud touch gestures do, such as switching modes or activating voice assistants.
- Software and Firmware Updates: Keep your earbuds up to date with the latest features and bug fixes.
How do I pair my Bose product without the Bose app?
How to pair your earbuds without the Bose app.
If you prefer not to use the Bose app, you can still easily pair your Bose earbuds directly with your phone or tablet using Bluetooth.
Step 1 - Put your earbuds in pairing mode by pressing and holding the button on the back of the charging case while the earbuds are in the case. You should see a flashing blue light on the case indicating the earbuds are ready to pair.
Step 1 - Put your earbuds in pairing mode by pressing and holding the button on the back of the charging case while the earbuds are in the case. You should see a flashing blue light on the case indicating the earbuds are ready to pair.
Step 2 - Open the Bluetooth settings on your phone or tablet.
On Apple devices, look under "Other Devices."
On Android devices, look under "Available Devices."
Step 3 - Select your Bose earbuds. Wait until the earbuds show as Connected.
Please note: If you decide to use the Bose app you can open the app and add your earbuds without having to clear and repair them to your phone or tablet.Can I pair my Bose products to a computer, TV or other Bluetooth device?
Your earbuds will pair to any device that transmits sound over Bluetooth
Your Bose earbuds can connect to computers, TVs, and other devices that send sound over Bluetooth. However, most of these devices do not support the Bose app.
To pair your Bose earbuds with a computer or TV:
- Put your Bose earbuds in pairing mode as described above.
- Open the Bluetooth settings on your computer or TV and select your Bose earbuds from the list of available devices.
Please note: The Bluetooth settings of devices can differ depending on the manufacture. If you are not sure how to use your computer or TV's Bluetooth settings, please see the owner's guide.
Why won't my earbuds pair to my device?
How to check your Bluetooth settings
If your Bose earbuds won’t pair with your phone or mobile device, try the following:
- Check the earbuds in the charging case
Make sure the earbuds are placed securely in the charging case.
The light on the case should blink blue.
If the light does not blink, the earbuds may not be fully seated. Check that the stability bands are correctly in place and not blocking the connection. - Restart both devices
Turn off the earbuds and your phone or tablet.
Turn them back on, then try pairing again. - Check Bluetooth settings
On your phone or tablet, open the Bluetooth settings menu.
Make sure Bluetooth is turned on.
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