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Earbuds Will Not Connect | Bose QuietComfort Earbuds II
Check to see if the earbuds turn on
Take the earbuds out of the case and put them in your ears. You should hear a welcome tone and then a battery level announcement. If you don’t hear either of these, please review Earbuds Will Not Turn On.
Resetting your earbuds:
IMPORTANT: If previous troubleshooting does not resolve your issue, try resetting your product.
Please follow these instructions in the following order:
Please follow these instructions in the following order:
Clear out Bose App:
- Open the Bose app and tap on the "Account" icon in the upper-right corner.
- Select "Manage Products."
- Tap "Edit."
- Select the Bose earbuds.
- Tap "Delete."
- On the following screen, tap "Remove."
- Close the Bose App
Clear out the phone's Bluetooth history:
- Go to your phone's Bluetooth settings menu
- Clear all mentions of the Bose earbuds from the Bluetooth device list, including any duplication with "LE" in the name. Clearing can vary by device. Look for "Clear," "Unpair" or "Forget."
Clear out the product's Bluetooth pairing list and reconnect to Bose App:
- Plug the charging case into a USB wall charger (not a computer or laptop).
- Place both earbuds into case. Keep the lid open. The earbud's LEDs will light up when buds are inserted into case. If the LED does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins
- With the case open and earbuds inside, press and hold the Bluetooth button on the back of the case for 30 seconds (The earbuds status light will blink blue while holding the button). Then the status light will blink white 2 times, slowly blink blue, and then turns off.
- Release the button. Earbud status light blinks white 5 times, then slowly blinks blue. The product is now in pairing mode and ready to connect.
- Open your Bose App and follow the onscreen instructions to connect your Bose earbuds.
Check if the Bluetooth® device is connected to another product.
The Bluetooth device might not connect to your Bose product if it is already connected to another product. Go to the Bluetooth settings on the device, disconnect any connected products, then try connecting your Bose product.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Your earbuds need to be replaced.
If the steps above did not resolve your issue, your earbuds need to be replaced. Click START A REPAIR OR REPLACEMENT below to begin the process online — the fastest and easiest way to get service.
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