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Short battery life | Bose QuietComfort Ultra Earbuds
Determine if Immersive Audio is enabled.
Due to the additional processing power needed to support the feature, battery run time will be reduced when Immersive Audio is enabled. Turn off Immersive audio, to enable longer battery run times.
Make sure the earbuds are firmly seated on the charging pins when charging
- If you place both earbuds in the case and they are not seated on the charging pins, the earbuds will remain on and drain the battery
- The charging pins could also be stuck in a down position. You can push on the charging pin(s) to confirm they are moving up and down and not stuck in the down position
- When placing the earbuds in the charging case, the LEDs on the earbuds should flash or light up. This will confirm the earbuds are connecting with the charging pins
Make sure to close the case when charging
If you place both earbuds in the charging case and keep the lid open, the earbuds will remain on. Always close the case to reserve the battery
Check if the battery is charged.
Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.
Device tones and notification sounds can noticeably affect battery performance.
Common notifications and phone sounds include:
Notification tones are commonly sent from the device using the A2DP profile. On Android based devices, A2DP streaming audio can be completely disabled via the Media audio setting. To locate this setting, press-and-hold on the headset's listing in the phone's Bluetooth® menu and selection Options. On iOS devices, the use of this profile cannot be controlled
- Game and application sound effects
- Text and email notification tones
- Lock/unlock sounds and keyboard clicks
Notification tones are commonly sent from the device using the A2DP profile. On Android based devices, A2DP streaming audio can be completely disabled via the Media audio setting. To locate this setting, press-and-hold on the headset's listing in the phone's Bluetooth® menu and selection Options. On iOS devices, the use of this profile cannot be controlled
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
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