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Updating Your Earbuds | Bose QuietComfort Ultra Earbuds
Important info about your earbud update:
To get the latest update, make sure your earbuds are connected to your phone or tablet through the Bose app. Your earbuds cannot be updated without being connected to the Bose app.
The update might take up to 45 minutes, but it usually finishes much faster.
You can keep using your earbuds during the update. If you stop using them, the update will pause and pick up where it left off the next time you use them.
How to update your earbuds
When a new update is ready, it will be sent to the Bose app automatically.
You’ll see a “Transferring Update” message over your product image in the app. Once the transfer is done, the message will change to “Install Update.”
Tap it to start, then tap “Update Now” on the next screen. The app will guide you through the rest of the steps.
When the update finishes, reconnect your earbuds to your phone or tablet. Open the Bose app again to make sure the update was installed successfully.
Note: Product images may vary but the process remains the same.
For more information on updating your earbuds, please see our video
The information in this video applies to Bose QuietComfort Earbuds II, QuietComfort Ultra, and QuietComfort Ultra (2nd Gen) products. Please note the Bose Music app is now called the Bose app.
Frequently Asked Questions
What updates are available for my product?
QuietComfort Ultra Earbuds firmware versions
Earbuds: 4.9.30
Release Date: 4 September 2025
Release Notes:
- You can now turn off touch controls from the app to avoid accidental taps while listening to music.
- Your earbuds will automatically remember your last used settings after powering off, so you won’t have to adjust them each time you use them.
- With the new SpeechClarity voice enhancement, you’ll experience Bose’s best call quality yet, along with improved overall stability.
- You can also use the new Spotify Tap functionality to launch Spotify directly from your headphones—just enable it using a Shortcut in the Bose App.
Earbuds: 4.0.28
Release Date: 11 February 2025
Release Notes:
- Bug fixes and general stability improvements
Earbuds: 4.0.20
Release Date: 10 July 2024
Release Notes:
- Adds multipoint connection functionality, you can now be connected to 2 Bluetooth source devices at once, but stream audio from 1.
- Added Bluetooth Carousel shortcut functionality, this allows for on bud short control to cycle through the headsets paired Bluetooth devices. To set this up, use the Bose app and go to shortcuts.
- Bug fixes and general stability improvements
Earbuds: 1.7.8
Release Date: 13 February 2024
Release Notes:
- Bluetooth connection and stability improvements
Earbuds: 1.7.6
Release Date: 16 November 2023
Release Notes:
- Bluetooth connection and stability improvements
- Fixed some instances of the earbuds not playing the welcome tone when put into the ear
- Fixed an issue where the earbuds may stay connected to a source device after being put into the case
- Improvements to auto-reconnect when earbuds are quickly taken out of the case
- Additional bug fixes and general stability improvements
Earbuds: 1.7.4 / Charging case: 1.7.0
Release Date: 21 September 2023
Release Notes:
- Initial Release
How do I know what firmware version I have?
Checking your product's firmware version in the Bose App
- Turn the product on and connect it to the Bose App.
- Open the product in the Bose app tray.
- Click the gear icon in the upper right corner.
- Scroll down and select Technical Info under the Support section.
- Firmware Version should appear first in the list of technical information.
How do I update my charging case?
Updating your earbuds charging case
The charging case cannot be updated from the Bose app. The changing case can only be updated using the online Bose Updater. This will require connecting the charging case to a computer with a USB connection.
To perform a charging case update:
- On a computer with USB connection go to BTU.Bose.com.
- Download the Bose Updater software
- Connect your charging case to the computer using a USB-C cable
- 4. The Bose Updater will detect the product and info you if an update is available. If an update is available follow the instructions on-screen
Will updating my firmware fix problems with my earbuds?
Firmware updates may improve your product experience
We recommend keeping your earbuds updated with the latest firmware to ensure optimal performance and access to the newest features. Firmware updates can resolve minor bugs, improve device compatibility, and provide a more consistent listening experience.
If you're experiencing issues with your QuietComfort Ultra Earbuds, click here to review our troubleshooting guide.
If you've already tried all troubleshooting steps and the issue persists, click here for the quickest way to request service for your earbuds.
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