Earbuds will not connect | Bose QuietComfort Ultra Earbuds

1. Place both earbuds in the charging case and close the lid.
2. Remove and seat the right earbud in your ear, then the left. Ensure both earbuds make the welcome tone.

1. Place the earbuds in the case and close the lid.
2. Reboot your personal device (smartphone, tablet, or computer) by turning it off for 30 seconds before turning it back on.
   • This can help resolve temporary Bluetooth or audio issues. Once restarted, try using the earbuds again.

Just like restarting your phone can fix small issues, resetting your earbuds can help resolve minor problems.

1. Place the earbuds in the case - the light inside the case should illuminate.
2. Close the case and connect the charging case to power.
3. Once the light on the front of the case illuminates, press and hold the button on the back of the case until the front light turns off.
4. Remove the earbuds from the case.

Here's a video tutorial:

If there’s an issue with the device memory, clearing the pairing list may help. To do this:

1. Remove your earbuds from the paired devices list on your phone, tablet, or computer.
2. Place both earbuds in the charging case with the lid open. Press and hold the button on the back of the case. The status light will blink blue, then blink white twice and return to blue. Once the light blinks white twice and returns to blue, release the button. This process can take up to 15 seconds.
3. Place the earbuds back in your ears and select them from the list of available devices on your phone, tablet, or computer. Tap Pair or Connect.

Restoring your earbuds to factory settings can help resolve persistent issues. Before doing so, remove your earbuds from your device’s Bluetooth list.

1. Plug in the case: Use a USB wall charger (not a computer or laptop) to charge the case.
2. Place the earbuds in the case: Ensure both earbuds are inside and keep the lid open. The light inside the case should turn on.
3. Press and hold the button on the back of the case: The case light will blink blue, then cycle through different colors before turning off - this process can take up to 30 seconds. Once the light turns off, release the button.
   • The case light should blink white five times, glow amber, and then blink blue. When it begins blinking blue, the earbuds are ready to be re-paired with your personal device. For more details, see Connecting a Bluetooth device.

Here's a video tutorial:

If the steps above did not resolve your issue, your earbuds need to be replaced. Click START A REPAIR OR REPLACEMENT below to begin the process online — the fastest and easiest way to get service.