No audio from product | Bose S1 Pro+ Portable Bluetooth Speaker System

If anything is plugged into Input 3, unplug it to use Bluetooth®.

On your product, Input 3 lets you to connect an audio device using either a 3.5mm connection or a wireless Bluetooth connection. When the 3.5mm jack is connected, Bluetooth is disabled. Disconnect the 3.5mm jack to connect a Bluetooth source.

Check the volume level of the Bose system.

Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.

Turn up the volume of the connected device.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

Reboot the connected device.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Replace the input cables.

Try different input cables using the same source and same channel. If this solves the problem, the original cables may be defective.

Plug in a different audio source.

Connected a different audio source to determine if the issue is related to the source: If audio is being sent to your system from a a microphone, try a different microphone; if an instrument is connected, try a different instrument.

Plug in to a different input on your product.

Determine if the issue is related to a particular input by connecting the audio source to a different input using the same audio source and cable(s).

Try a different output on the mixer or audio source.

If the audio source has more than one output (i.e. a mixer with main and aux outputs), connect to another output with the same cables to determine if the output is the issue.