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SiriusXM account cannot be added | Bose Soundbar 500
Be sure the username is entered correctly.
The username must be entered exactly as it was created (i.e. without added spaces, incorrect punctuation, incorrect email provider, etc.).
Be sure the SiriusXM account package has Internet service.
SiriusXM offers packages for satellite and/or Internet service. An account that does not have Internet service (i.e. a satellite package purchased for use in-car) will need to purchase an Internet streaming subscription or add-on from SiriusXM before it can be accessed through an Internet-connected device.
Close and re-open the Bose app.
Closing an app varies by device and operating system. Common methods for mobile devices are shown below:
On iOS devices:
On iOS devices:
- Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
- Swipe left or right to find the app you want to close
- Swipe up on the app to close it.
- On the home screen, press and hold the app icon
- Tap App info from the pop-up that appears
- On the App Info screen, tap Force Stop.
Determine if the issue occurs with the service's own app or website and check the service's website for alerts.
The issue may be due to a problem with the music service itself. Close the Bose app and open the music service's app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service's website for information on maintenance or other 'service unavailable'-related messaging.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
Reset your router while power is disconnected to your Bose products.
Disconnect your Bose product or products from power. Then, reboot your router by disconnecting its power cord for 30 seconds. Before reconnecting power to your Bose products, be sure the router is fully rebooted by checking if other devices in your home (i.e. smartphones or laptops) can connect to the Internet on your network. If so, reconnect power to your Bose product(s) and try again.
Error Message 6020: "Looks like SiriusXM isn't available right now. Please try again later (6020)."
This error usually indicates an issue with the SiriusXM third party authentication server, impacting log-in and some on-demand services. We work directly with SiriusXM on this issue if it occurs and the outage should be temporary.
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