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Battery will not charge | Bose noise-masking sleepbuds™
What is not charging?
Sleepbuds are not charging
Remove the Sleepbuds from the charging case for a few seconds, then try again.
Take both Sleepbuds out of the charging case, then wait about 10 seconds and put them back in the case. Be sure they magnetically snap onto the charging connections, then check if the charging lights respond as expected. For more info, see Understanding LED indicator status lights and information .
Make sure the sleepbuds are connected properly to the charging case
The contacts should be aligned and the lights on the outside edge should flash while charging, or solid if fully charged
Charging case is not charging
Reset the charging case
Resetting the charging case powers the case off and back on. This can help if you experience issues charging your product. To reset the charging case:
- Insert a thin paper clip or pin into the opening on the back of case next to the USB jack
- Push into the case until you feel a click.
Try connecting a wall outlet.
Some USB chargers, like USB ports on computers or others devices, might not output adequate power to charge your product. Instead, try connecting your product to a wall outlet using a USB charger.
Leave the charging case connected to a wall outlet for at least 15 minutes.
If the charging case battery has fully discharged, it might need to be plugged in to a charger for about 15 minutes before it lights up. Once it does light up, let it fully charge.
Remove the Sleepbuds from the charging case for a few seconds, then try again.
Take both Sleepbuds out of the charging case, then wait about 10 seconds and put them back in the case. Be sure they magnetically snap onto the charging connections, then check if the charging lights respond as expected. For more info, see Understanding LED indicator status lights and information .
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
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