Microphone picks up unclear sound | SoundComm™ B30 headset

Be sure the radio is within range of the base station.

The wireless radio connected to the headset has a 30 to 50 yard range from its base station. If the radio is out of range or encountering interference between it and the base station, the microphone or communication can become poor or intermittent. Try moving the radio closer to the base station.

Turn off the Acoustic Noise Reduction.

In high-noise environments or when speaking too loudly into the microphone, sound passing through the microphone can become distorted since the signal is also boosted by the active electronics in the headset

Turn off the power switch to disable ANR and use the headset passively. If the issue is resolved, use the headset passively until volume levels near the microphone are reduced

Plug in a different pair of headphones.

Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.

Check the position of the microphone.

Microphone placement is important for clear communication. With the headset on your head, make these adjustments:

Grasp the boom with your fingers and move the microphone so it is level with your mouth
Position the microphone a 1/2" from your mouth with the Bose logo facing away from your mouth

Note: If speaking at elevated volume, the mic might need to be moved further from the lips to avoid distortion. As the mic is moved farther away, more background noise will be picked up by the mic. For clearest communication, the steps above are recommended while using a normal speaking voice.

Check to see if the sidetone can be heard clearly.

If there is no problem hearing the sidetone then the issue is not with the headset. Check the radio settings

Was this helpful?

START A REPAIR OR REPLACEMENT

💰 Get up to $300 credit by trading in your Bose product!