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Cannot control Bose system with remote from another brand | SoundDock® Digital Music system v2
What type of universal remote is being used?
The remote is programmed by entering codes using the remote number pad
Try all of the Bose codes listed in the universal remotes instructions.
In order for a universal remote to operate the system, it must be set up according to instructions provided with the remote. If no Bose codes are listed or no code could be found to operate the system then the universal remote is incompatible
Bose has made the necessary IR control information available to universal remote manufacturers in order for them to incorporate the ability to control our systems. Due to the fact that manufacturers' implementation of our IR control information is different for each universal remote, we are not able to provide a code to enter into the universal remote. For example, one manufacturer can assign our IR control information to code 2345 for their remote while another manufacturer can assign the same IR control info to code 6789. Bose is not provided with any codes from universal remote manufacturers that use our IR control information.
Bose has made the necessary IR control information available to universal remote manufacturers in order for them to incorporate the ability to control our systems. Due to the fact that manufacturers' implementation of our IR control information is different for each universal remote, we are not able to provide a code to enter into the universal remote. For example, one manufacturer can assign our IR control information to code 2345 for their remote while another manufacturer can assign the same IR control info to code 6789. Bose is not provided with any codes from universal remote manufacturers that use our IR control information.
The remote is a learning remote
Be sure the other brand of remote control is set up properly.
Be sure the universal remote with learning capabilities is configured properly for the system. For information on programming a learning remote to control a Bose system, see Using another remote to control your Bose system.
Determine the type of universal remote being used.
Universal remotes can be set up to operate other devices via three common methods:
- Learning - The remote learns the IR codes from the original device
- Brand and model name selection - The remote is set up by selecting the brand and model name/number via an on-remote display or by connecting the remote to a computer
- Direct code entry - The remote is configured by manually entering a numeric code retrieved from a list provided by the universal remote manufacture
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