Was this article helpful?
Intermittent audio from product | SoundDock® Digital Music system v2
Reset the iPod or iPhone.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the iPod or iPhone, power it back on, then try again.
Make sure the iPod or iPhone is firmly seated in its dock.
To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.
If there is a case on your iPod/iPhone, try removing it.
A case or sleeve could prevent your device from docking securely. If using a case, remove it, re-dock your device, then try again.
Check if the iPod/iPhone works with headphones.
Connect a pair of headphones to the iPod/iPhone, then check if audio is heard as expected. If not, the issue is with the iPod/iPhone or iPod/iPhone audio settings.
.png)
