Was this article helpful?
Intermittent audio from product | SoundDock® Series II digital music system
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Reset the iPod or iPhone.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the iPod or iPhone, power it back on, then try again.
Make sure the iPod or iPhone is firmly seated in its dock.
To produce audio and charge, the iPod or iPhone must be securely seated in the dock. Remove it and reseat it in the dock to ensure a secure connection. Some models will make a confirmation tone indicating that it has been docked properly.
If there is a case on your iPod/iPhone, try removing it.
A case or sleeve could prevent your device from docking securely. If using a case, remove it, re-dock your device, then try again.
.png)
