Loading
SoundDock® Portable digital music system | Poor sound quality from product
sounddock®-portable-digital-music-system
SoundDock® Portable digital music systemSold from 2007 - 2014

SoundDock® Portable digital music system | Poor sound quality from product

Determine if the problem is specifically related to bass performance.

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

For iPhones, try entering Airplane mode.

Before docking you iPhone, enable Airplane mode in the iPhone settings. This can help avoid interference cause by other wireless processes in the phone.

Check for sources of interference.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

Check if the iPod/iPhone works with headphones.

Connect a pair of headphones to the iPod/iPhone, then check if audio is heard as expected. If not, the issue is with the iPod/iPhone or iPod/iPhone audio settings.
Loading
SoundDock® Portable digital music system | Poor sound quality from product