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SLAE-HEADPHONEARN | Microphone does not pick up sound - ka08c000001bujeAAA
Keep your product within 33 feet (10 meters) of your personal device.
Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.
Be sure the phone is not muted.
Check the phone to see if the mute functionality has been enabled. The phone and the headset each have the ability to mute a call. Check for a visual representation of the muting aspect for the phone. For more information, see Muting your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try connecting a different Bluetooth device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
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