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App shows incorrect product info or settings | SoundLink® around-ear wireless headphones II
soundlink®-around-ear-wireless-headphones-ii
SoundLink® around-ear wireless headphones IISold from 2015 - 2023

App shows incorrect product info or settings | SoundLink® around-ear wireless headphones II

Be sure the correct product is selected and paired in the app.

If you own multiple Bose Bluetooth products, be sure the correct product is selected and paired in the Bose app. This ensures info and settings are being viewed for the intended product. For more information see, Connecting a Bluetooth® device.

Clear the memory in your product of previously connected Bluetooth® devices.

For more info, see Clearing the product memory of paired Bluetooth® devices. Once cleared, reconnect and try again. For more info, see Connecting a Bluetooth® device.

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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App shows incorrect product info or settings | SoundLink® around-ear wireless headphones II