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Sound and video out of sync | SoundLink® around-ear wireless headphones II
soundlink®-around-ear-wireless-headphones-ii
SoundLink® around-ear wireless headphones IISold from 2015 - 2023

Sound and video out of sync | SoundLink® around-ear wireless headphones II

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try connecting the device with the included audio cable.

Note: When the audio cable is connected to the headphones, Bluetooth® functionality is disabled.
  1. Connect the smaller end of the audio cable to the jack at the bottom of the left earcup
  2. Plug in the other end of the cable to the 1/8" (3.5 mm) headphone jack on your device.

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Sound and video out of sync | SoundLink® around-ear wireless headphones II