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Short battery life | SoundLink® Color Bluetooth® speaker II
Verify the battery status being indicated.
The battery status indicator can vary depending on whether the system is plugged in, operating on battery power, or checking battery status. For more information, see Understanding LED indicator status lights and information.
By default, your product turns off after 30 minutes of inactivity when using battery power.
If there is no audio playing and no interaction with your product, it will turn off automatically after 30 minutes. To avoid this, disable or change the duration of the auto-off feature using the Bose Connect app. For more info, see Enabling or disabling Auto-off mode.
Determine if the battery has been fully charged.
For the maximum expected battery life, be sure the battery is fully charged. For more info see, Checking the remaining battery charge.
Be sure the unit is off while not in use.
Leaving the unit on when not in use will drain the battery. However, if the system does not detect a signal (Bluetooth® or AUX) for 30 minutes, it will shut off. To minimize the battery from draining, we recommend turning the system off manually.
Check if the battery is providing expecting operating time.
When fully charged, the battery typically provides about 8 hours of playing time at a moderate volume levels. Battery power is consumed faster at higher volume levels. The typical life span of the battery is about 300 charge cycles.
Wait until the low battery light appears, then fully charge your product.
If your product is not used for a while, it is possible that the battery light might not accurately show the remaining battery charge. To resolve this, use your product until the low battery light appears, then recharge it until full. For more info, see Charging the battery.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Send the customer a Bose power supply
Non-Bose power supplies could potentially cause the product to not accept a charge. Send the customer a Bose power supply (model number PSA05F) to use with the product. Be sure to include the applicable AC clips in the order for customers outside North America.
Note: Send the Bose power supply for any power-related issue, even if the issue is resolved by troubleshooting
Note: Send the Bose power supply for any power-related issue, even if the issue is resolved by troubleshooting
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