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Humming, buzzing or rattling noise heard from product | SoundLink® on-ear wireless headphones
If you hear an unexpected noise from your product:
Try the following:
Determine if the rattle is from your product components of from audio playback.
If the rattle seems to come from the sound produced by your product speakers, see Poor sound quality from product. If the rattling occurs when the product is moved, check for any visible damage or loose parts.
Be sure the rattling noise is not coming from the connected device.
Loose components inside the connected device may rattle when used. Contact the device manufacturer for further help if this is the case.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
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