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Computer does not detect a Bose product connected via USB | SoundLink® wireless music system
If your computer does not detect your Bose product:
Try the following:
Connect the product to another USB port.
Disconnect the product from the USB port in use and reconnect it to another port. Try using a port located elsewhere on the computer and/or bypassing any USB hubs, as the issue may be with the group of USB jacks or another device connected among that group.
Reboot the computer.
Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.
Disconnect and reconnect the SoundLink USB key
Disconnecting and reconnecting the SoundLink USB key may help the computer recognize the new input device. When reconnecting the SoundLink USB key be sure it is firmly seated.
If a USB hub is in use, try bypassing it.
Some USB hubs might cause a computer to have difficulty communicating with USB devices. If you're using a USB hub, disconnect it and connect your product directly to your computer to determine if the issue is related to the hub.
Determine if the LED on the SoundLink USB Key is lit.
If the LED on the SoundLink USB Key is not lit try another known working USB connection on the computer. If the LED does not light when connected, the SoundLink USB Key may require service.
Be sure a KVM switch is not being used.
A KVM (keyboard, video and mouse) switch cannot be used to connect multiple computers to a single Bose system. The Bose system uses an isochronous USB data stream (typical for USB audio) that is not compatible with most USB KVM switches. The Bose system system must be connected directly to one machine only to produce audio
While updating your product, disconnect any other USB devices from the computer.
Disconnect all USB devices (not including a mouse and keyboard) from the the computer, then reconnect your system and try the update again. If the update still does not complete, disconnected the same USB devices and reboot your computer, then reconnect your system and try again. (Note: USB hubs are not recommended when trying to update.)
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