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Product will not turn on | SoundLink® wireless music system
Replace the battery in the remote.
For more info, see Replacing the batteries in your remote control.
Check if your speakers powers on while connected to a power outlet.
If the speaker can be powered on when connected to a power outlet but does not power on when disconnected from an outlet and using only battery power, see Product does not power on with battery power.
Be sure the power cord is connected to a working power outlet.
If the outlet is controlled by a wall switch, be sure the switch is on. You can also verify if the outlet works by connecting another electronic device, such as a lamp. If connected to a power strip (or surge protector), try bypassing the power strip and plug the power cord directly to a wall outlet.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Use only the Bose power supply intended for your product.
It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.
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