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Setting up your product | Bose Smart Soundbar 700
Set up the Soundbar 700.
Before you begin
- Install the Bose app
on your Apple or Android mobile device. For more info, see Downloading the Bose app
- Turn on Bluetooth® on your mobile device
- If using a wired Internet connection, connect an Ethernet cable from the <...> jack on the soundbar to an router or access point
- If you've already connect the soundbar to power, the light bar on the front should be glowing amber. If it isn't, you will need to put the soundbar into Setup mode. For instructions, see Putting a system into Setup mode
Set up your soundbar
- If the soundbar is not connected to power, connect a power cord from the soundbar to a power outlet. The light bar will blink for approximately 30 seconds as it powers up, then glow amber
- On your mobile device, open the Bose app. If you are not signed in, sign in or create an account
- If prompted to allow Location Service, Local Access Network, or Bluetooth® permissions for the app, allow them. These functions are used so the app can detect and control your product. If you do not allow them, the app will not find your product
- The app will begin to search for products (in Setup mode) compatible with the Bose app
- If product image shown is not your soundbar, swipe left to see other products, then tap Add.
If the Set Up New Product screen does not appear, tap the My Bose iconin upper-left corner, then tap the + to add a product
If the app cannot find your product, see App does not detect Wi-Fi product during set up
- Select your wireless network and enter the network password, then tap Connect
For hidden networks, tap Manually Enter Wi-Fi, then enter the network info
- Select a name for the soundbar or enter a custom name, then tap Save at the bottom of the screen
- On the Sharing screen, select Yes to let other Bose Music accounts on your network use this product also. Or, select No Thanks to keep this product only on your account
- Connect an HDMI cable from the HDMI ARC jack on the soundbar to the HDMI ARC (or eARC) jack on the TV, then tap Next
HDMI ARC (Audio Return Channel) lets the TV to send audio to your soundbar. If the TV does not have an HDMI connection labeled ARC or eARC, use an optical cable to connect the TV to the soundbar
- If you're using the accessory bass module or surround speakers, tap Connect; otherwise, tap Do It Later
- On the ADAPTiQ screen, tap Get Started to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation
Calibration is recommended and typically takes a few minutes. To do this later, tap Skip in upper-right corner
- Select Set Up Now to program your universal remote; otherwise, select Do It Later. For more info, see Programming your remote.
- Select the voice assistant you want to use and follow the app instructions to add it. If you don't want to use an assistant or want to add one later, tap Skip in the upper-right. For more info, see Adding or removing the Amazon Alexa voice assistant or Adding or removing Google Assistant.
- Tap Get Started to start using your soundbar
Frequently Asked Questions
How do I download the Bose app?
Get the Bose app.
How do I put my soundbar into Setup mode?
Enter Setup mode.
If a Bose app or instructions ask you to put your system in Setup mode:
- If an Ethernet cable is connected to the soundbar, disconnect it
- On the remote control, simultaneously press and hold the TV icon and Skip Back buttons for five seconds until he light bar on the soundbar glows amber
- For next steps, refer to the Bose app or instructions that asked you to enter Setup mode.
How do I sign in or create an account in the Bose app?
Sign out or sign in to the Bose app.
Signing out
- In the Bose app, tap the My Bose icon
- Tap the My Account icon
in the upper-right corner
- Scroll down to the bottom of the screen and tap Sign Out.
Signing in
Before you begin
- Install the free Bose app
- If you have an existing Bose account from a different Bose app or the Bose website, you can sign in using the credentials for that account
To sign in:
- In the Bose app, tap Sign In or Create Account
- Choose how you want to sign in:
- To sign in using an email address, tap Sign in with Email
- To sign in using an Apple ID, tap Sign in with Apple
- To sign in using a Facebook ID, tap Sign in with Facebook
- Enter the required information and follow the app instructions to create your account.
Create a Bose account using the Bose app.
Before you begin
- Install the free Bose app
- If you have an existing Bose account from a different Bose app or the Bose website, you can sign up using the credentials for that account
Create an account
- Open the Bose app and tap Sign In or Create Account
- At the bottom of the screen, tap Create One
- Choose how you want to create an account:
- To create an account using an email address, tap Sign up with Email at the bottom of the screen
- To create an account using an Apple ID, tap Sign in with Apple
- To create an account using a Facebook ID, tap Continue with Facebook. We recommend signing in with an email rather than a phone number. This way, you can stay up-to-date with info about your product and reset your password, if needed
- Enter the required information and follow the app instructions to create your account.
What do I do if the app does not detect my product?
Be sure the device's Bluetooth® function is turned on.
The Bose app uses Bluetooth Low Energy (BLE) to detect nearby Bose speakers. Be sure Bluetooth is enabled on the device running the app.
If Bluetooth is off, the following message will appear when device discovery is initiated:
If Bluetooth is off, the following message will appear when device discovery is initiated:
Check that the device running the Bose app is close to your Bose product.
Keep the device you want to connect close to your Bose product to be sure it is within range of the Wi-Fi network broadcasted by your product
For iOS devices, disable Wi-Fi Assist.
If your device does will not connect to the setup network of your Bose product, go to your device Settings, select Cellular and disable Wi-Fi Assist. Then, tap the Bose network name to connect to it. (Note: Wi-Fi Assist is available on iOS 9 and later.)
On your device, turn Wi-Fi off and back on.
On the device running the Bose app, go to the Wi-Fi settings and turn Wi-Fi off and back on again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
In your mobile device settings, be sure location and network permissions are turned on for the app.
Location permissions are used by the Bose app to detect and control your product. If location settings are disabled for the app, it will not work properly.
- For iOS devices:
- Go to Settings > Privacy > Local Network and be sure it is not disabled for the Bose app.
- Go to Settings > Privacy > Location Services and be sure it is not disabled for the Bose app.
- For Android devices, touch and hold the app icon, then tap App Info from the pop-up that appears. On the App Info screen, tap Permissions and be sure Your location is enabled.
Close and reopen the Bose app.
The method of closing an app varies by device and operating system:
On an iOS device:
On an iOS device:
- Double-tap the home button to view running apps
- Swipe left or right to find the app
- Swipe up on the app to close it
- Press and hold the app icon
- Select the app info (or the info icon)
- Select Force Stop
If you are unable to connect to Wi-Fi using the Bose app, try an alternate connection method.
If your product cannot connect to your network using the normal setup method in the Bose app, try an alternate method. For more info, see Connecting to a Wi-Fi network.
If your router broadcasts more than one network (i.e. 2.4 GHz, 5 GHz, Guest), give the networks different names.
Many routers broadcast multiple networks, like a 2.4 GHz network, a 5 GHz network, and a guest network. If you see multiple networks with the same name when connecting a device to Wi-Fi, some devices might not be connected to the expected network.
In your router settings, try temporarily disabling the 5 GHz network and guest network. If the issue is resolved by using only the 2.4 GHz network, rename he 5 GHz network and guest network to something different than the 2.4 GHz network (i.e. MyNetwork2G, MyNetwork5G. and MyNetworkGuest). This will help you and your devices identify the correct network. (Tip: If you rename a network, any devices that were connected to the previous network name will need to be reconnected to the new network name in the device settings menu.)
In your router settings, try temporarily disabling the 5 GHz network and guest network. If the issue is resolved by using only the 2.4 GHz network, rename he 5 GHz network and guest network to something different than the 2.4 GHz network (i.e. MyNetwork2G, MyNetwork5G. and MyNetworkGuest). This will help you and your devices identify the correct network. (Tip: If you rename a network, any devices that were connected to the previous network name will need to be reconnected to the new network name in the device settings menu.)
In the router settings, try disabling Wireless Isolation mode, Wireless AP mode, or Access Point mode.
Log in to your router and look for an option labeled Access Point / AP mode, Wireless Isolation mode, or Wireless AP mode. This might be located in the wireless settings menu. If enabled, try disabling the option. If there is no improvement, you can always switch back to the previous setting.
If your Wi-Fi network uses an extender (like a Wi-Fi repeater, powerline adapter, or access point), try bypassing it.
Network extenders are used to extend the range of a network to cover a large area. Check if the issue is related to an extender by temporarily unplugging it. Since unplugging it might reduce the range of your network, move your system closer to the main router to test if the issue improves:
- If it does not improve, the issue is not related to the extender.
- If it does improve, try reconnecting the extender. Sometimes it can help to connect extenders after connecting to the main network.
- If it does improve but returns after reconnecting the extender, the issue could be related to the extender, its settings or placement.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
What do I do if my TV does not have an ARC port?
If your TV does not have an ARC/eARC port
You can connect with an optical cable instead. Audio is identical on your system since both cables can supply the audio formats that the soundbar supports. HDMI, however, offers additional benefits such as Consumer Electronics Control (CEC) functionality.
While an Optical connection does not support CEC, see Turning Auto-wake on or off to allow your soundbar to turn on with your tv.
How do I calibrate my soundbar with ADAPTiQ?
To run ADAPTiQ audio calibration:
Note: If you add the accessory bass module or surround speakers to your soundbar at a later time, run ADAPTiQ again to calibrate the system and accessories as well.
- In the Bose app, tap the Audio button. If this button is not shown, tap the product control icon
in the lower-left corner.
Tip: If you have more than one Bose smart speaker, tap the My Bose icon - Select ADAPTiQ.
- Select Run ADAPTiQ Now.
- Follow the app instructions. The following screens appear:
How do I program my remote?
To program your remote:
- Power on your system
- On the system console, press the Setup button
- On the remote control, scroll down to select [Source] setup, then press the OK button
- Select a programming mode:
- If you have the remote that came with the device you are trying to control, scroll to Set up the remote, then press the OK button
- If you do not have the remote that came with the device you are trying to control, scroll to Manual remote code entry, then press the OK button (Note: Note: When prompted, a brand and code must be selected)
- Follow the on-screen instructions to complete programming.
To program the soundbar to control a TV:
- In the Bose app, tap the Settings icon
in the upper-right corner.
If a different product is shown, tap the My Bose iconin upper-left corner then select the desired product.
- Under the Universal Remote section, select TV.
- Tap Connect to a New TV.
When connected to the TV using an HDMI cable, an option may be presented to have the soundbar obtain the TV brand, model number, and remote code using information provided by the TV.
If no code was found for the TV
- Tap Search For My TV to use this method.
The following three screens will appear during this process.
Once the screen with the Remove button appears, tap the back button in the upper-left corner to exit. - If the Manual Setup option was selected or the Search For My TV option wasn't presented, review the heads-up message then tap Continue.
- Tap the entry field, type and select the TV brand name, then tap Continue.
Note: A spinning circle appears in the entry field while brand names are being obtained. If the spinning circle does not stop, be sure your soundbar is connected to the Internet. - Check that the TV is powered on then tap My TV is On.
- Tap Turn Off Now. If the TV turned off, select Yes, otherwise select No, Try Again.
Note: Depending on the TV brand, the app might prompt you to try additional commands. If no code is found, refer to the next set of instructions below. - To program the system to control devices other than the TV, select Let's do it!, otherwise select I'm all set.
For help programming the system to control another device, select Configure below the "If no code was found" instructions.
- Select Enter Model Number to try searching by model name. Selecting Use Manufacturer's Remote will exit programming, requiring the use of the TV remote (or other universal remote) instead.
- Tap the Enter TV Model Number field to enter the TV model, then tap Continue.
- If a code was found for the model you entered, it will be used.
- If a code was not found for the model you entered, the soundbar will try to control the TV via HDMI-CEC. For this to work, the TV and soundbar will need to be connected using an HDMI cable, and the HDMI-CEC functionality of the TV must be enabled.
To program the soundbar to control cable or satellite box:
- In the Bose app, tap the Settings icon
If a different product is shown, tap the My Bose icon - Under the Universal Remote section, select Configure.
- Tap Add A New Device.
- Select Cable / Satellite Box, review the heads-up message and tap Continue.
- Tap the entry field, type and select the brand name of the cable/satellite box (which may be a different name than name of your service provider), then tap Continue.
Note: A spinning circle appears in the entry field while brand names are being obtained. If the spinning circle does not stop, be sure your soundbar is connected to the Internet. - Check that the cable/satellite box is powered on, then tap My Device is On.
- Tap Try It Now or Turn It Off (this option varies by device). If the command worked, select Yes, otherwise select No, Try Again.
Note: Depending on the device, the app might prompt you to try additional commands. If no code is found, refer to the next set of instructions below. - Choose an icon for the device, then tap Continue.
- To configure soundbar to control another device, tap Let's do it!, otherwise select I'm all set.
If no code was found for the device
When no code could be found after selecting No, Try Again repeatedly, (or you selected Advanced Setup), the Let's Try Something Else screen appears.- Select Enter Model Number to try searching by model name. Selecting Use Manufacturer's Remote will exit programming, requireing the use of the device's original remote (or other universal remote) instead.
- Tap the Enter Device Model Number field to enter the device model, then tap Continue.
- If a code was found for the model you entered, it will be used.
- If a code was not found for the model you entered, the soundbar will try to control the device via HDMI-CEC. For this to work, the device, the TV, and soundbar will need to be connected using HDMI cables, and the HDMI-CEC functionality of the device and TV must be enabled.
- Choose an icon for the device then tap Continue.
- To configure soundbar to control another device, tap Let's do it!, otherwise select I'm all set.
How do I set up Alexa?
To add the Amazon Alexa voice assistant:
Note: If you have multiple products in your household, we recommend setting up the same Alexa account for each product.
- In the Bose app
Tip: If a different product is shown, tap the My Bose icon - Select Voice Assistant then select Alexa.
- Follow the app instructions to link your Alexa account.
- During setup, signing in to your Amazon account links your Alexa voice assistant to your Bose account for Alexa features (e.g. "Alexa, what's the weather?" or "Alexa, set a timer for 10 minutes")
- During setup, signing in to your Bose account links your Bose products to your Alexa voice assistant so it can control your products (i.e "Alexa, play jazz on [Bose product name]" or "Alexa, mute [Bose product name]")
- In the Amazon Alexa app, your Bose product appears twice under Alexa Devices. Do not remove either entry: One entry is for Alexa functionality and the other is for Bose product functionality. Additionally, if your product is renamed after initial setup, both entries will have different names in the Alexa app
How do I set up Google Assistant?
To add the Google Assistant:
Note: If you have multiple products in your household, we recommend using the same Google account for all products.
- In the Bose app, tap the Settings icon
Tip: If a different product is shown, tap the My Bose icon - Select Voice Assistant then select Google Assistant.
Note: Product settings (shown below) will vary depending on the selected product.
- Follow the app instructions to link your Google account:
- During setup, signing in to your Google account links the Google Assistant to your Bose account for Google features (e.g. "Hey Google, what's the weather?" or "Hey Google, set a timer for 10 minutes")
- During setup, signing in to your Bose account links your Bose products to the Google Assistant for so it can control your products (e.g "Hey Google, play jazz on [Bose product name]" or "Hey Google, mute [Bose product name]")
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