Alexa does not respond to Action button or wake-up word | Bose Smart Soundbar 900

If the Microphone off button indicator is glowing red, the microphone function of the speaker is disabled. To enable the microphone function, press the Microphone off button  on the top of the speaker. When the indicator is not glowing red, the microphone is on though it cannot be used until a voice assistant service is set up for the speaker in the Bose app. The microphone function cannot be enabled or disabled via voice commands or via the Bose app.

Open the Bose app  , access the Settings menu of the speaker you are currently using and remove the Alexa voice assistant. Then, re-add the same Alexa account. This re-links Alexa to your Bose account and can correct any issues that may have occurred between the two accounts.

An Amazon account can only be linked to one Bose account at a time. If the Amazon account linked to your Bose account is also linked to another Bose account, you might experience errors with Alexa or be unable to add the Amazon account to your Bose account.

If you have created more than one Bose account—or if you have shared your Amazon account with others—check any other Bose accounts that you or others have and remove the Amazon account from any Bose accounts other than your main account.

If you want to share an Amazon account with users on your network (i.e. family members with separate Bose accounts but a shared Amazon account), have one user add the Amazon account and Bose products to their Bose account. Then, share the Bose products so other users on the network can use them. For more info, see Turning product sharing on or off.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.