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App controls do not affect connected product | Bose SoundControl™ Hearing Aids
While using the app, try keeping your product within 6 feet (1.8 m) of the device running the Bose app.
While making changes to your product using the Bose app, keep your product close by the device you are trying to connect.
Close and re-open the Bose app.
Closing an app varies by device and operating system. Common methods for mobile devices are shown below:
On iOS devices:
On iOS devices:
- Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
- Swipe left or right to find the app you want to close
- Swipe up on the app to close it.
- On the home screen, press and hold the app icon
- Tap App info from the pop-up that appears
- On the App Info screen, tap Force Stop.
Clear the memory in your product of previously connected Bluetooth® devices.
For more info, see Clearing the product memory of paired Bluetooth® devices. Once cleared, reconnect and try again. For more info, see Connecting a Bluetooth® device.
On the Bluetooth device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. any Bose entries that begin with "LE-"). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth device.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Be sure location permissions are not blocked for the app in your mobile device settings.
In the app settings on your device, be sure necessary permissions are not disabled for the Bose app. These permissions are used to detect and control your Bose product:
- For iOS devices, go to Settings > Privacy > Location Services and check that it is not disabled for the Bose app
- For Android devices, go to Settings > Applications and select the Bose app. Tap Permissions and check that Location is not disabled. (Note: The location of these settings might vary by device)
Be sure both hearing aids are detected by the Bose Hear app.
Your hearing aids might show up in the Bluetooth® menu of your device even if they are not detected by the Bose Hear app. Open the Bose Hear app, go to Menu (☰) > SETTINGS > Product Info. If N/A appears next to Right or Left, the app can't find that hearing aid. For more info, see Bose Hear app does not detect product.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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