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Dropped Bluetooth connection | Bose SoundControl™ Hearing Aids
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Clear the memory in your product of previously connected Bluetooth® devices.
For more info, see Clearing the product memory of paired Bluetooth® devices. Once cleared, reconnect and try again. For more info, see Connecting a Bluetooth® device.
Remove your product from the memory of the Bluetooth® device, then try again.
In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more info, see Connecting a Bluetooth® device.
Connect a different Bluetooth® device.
Try another Bluetooth device to determine if the issue is related to the first device or its settings.