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Software or firmware update will not install | SoundWear Companion speaker
soundwear™-companion®-speaker
SoundWear™ Companion® speakerSold from 2017 - 2020

Software or firmware update will not install | SoundWear Companion speaker

Are you trying to update your product using the Bose Connect app?

Yes

In the Bluetooth® settings of the device, remove your product, reconnect it, then try the update again.

In the Bluetooth settings of a device, there is typically list of previously-connected products. Find your product in this list and choose to remove or forget it. After, reconnect the device to your product and try the update again.

If your product is unable to update from the Bose Connect app, update it using a computer and USB cable.

If you have difficulty updating your product using the Bose Connect app, connect it to a computer using a USB cable. Then, visit btu.bose.com to install the latest update. For more info, see Updating the software or firmware of your product.
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Software or firmware update will not install | SoundWear Companion speaker