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No audio from product | Bose Solo TV Speaker
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Be sure only one device is connected to the system
Despite having three input connections - one digital optical, one digital coax and one pair of analog RCAs - the system can only support one source at a time. A digital optical signal will always be prioritized first, and a digital coax will always be prioritized over the analog signal so if two different devices are connected, the device connected digitally will be one that is heard through the system. The digital output of some devices will always send out a signal despite its volume level or power state, which would keep the system from auto-switching to the analog input.
Turn off or disconnect any device connected to the digital inputs if it is preventing the device connected to the analog input from being heard.
Turn off or disconnect any device connected to the digital inputs if it is preventing the device connected to the analog input from being heard.
In the TV menu, look for applicable audio/sound settings.
Many TVs have a menu setting that allows audio to be sent to speakers other than the TV speakers. In the TV menu, navigate to sound settings and look for a TV Speakers or Audio Output option (or something similar). The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers. (Tip: If there is no fixed output option, you might need to turn up the TV volume to max to hear it through your Bose speakers—even if the TV speakers are turned off.)
Check the volume level of the Bose system.
Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
If connected, disconnect any digital audio cables from your system.
A digital optical signal is always prioritized first, then a digital coax signal, then an analog signal. So, if two devices are connected—one with a digital cable and one with an analog cable—the device connected with a digital cable will heard.
Additionally, some devices always output a digital signal—even if they are not powered on or playing. Since a digital connection takes priority, these devices will prevent your system from playing audio connected from an analog connection. If the issue is resolves when digital connections are disconnected, the issue is related to the digitally-connected device or its settings.
Additionally, some devices always output a digital signal—even if they are not powered on or playing. Since a digital connection takes priority, these devices will prevent your system from playing audio connected from an analog connection. If the issue is resolves when digital connections are disconnected, the issue is related to the digitally-connected device or its settings.
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