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Battery will not charge | Bose SoundLink Plus Portable Speaker
Use a USB-C to USB-C cable and 15W Power Supply
Ensure you use a USB-C to USB-C cable and a USB-C 15W Power supply as it supports the fastest charging speeds. Using a USB-A to USB-C cable may result in slower charging.
Reset your product.
A reset refreshes your speaker's internal settings and can help fix minor issues.
- Press and hold the Power
button for 15 seconds.
- The speaker will power off and automatically turn back on.
Your previously connected devices will not be removed.
Inspect the charging port and cable.
Check the charging port for any debris or damage. Ensure that the charging cable is functioning by testing it with another device or using a different cable to charge the speaker.
Try a different cable or power source
Try connecting your product with a different cable and/or power source, such as a computer, USB charger, or outlet.
Check for and install any available product updates
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Factory restore your speaker.
Restoring to factory settings can resolve persistent issues. To restore your speaker to its original settings:
- Press and hold both the – and + buttons at the same time for 15 seconds.
- Wait until the power light blinks white for 3 seconds.
Important: This will erase all settings and return your speaker to its factory state. You will need to remove the speaker from your personal device's (phone, tablet, or computer) Bluetooth list and reconnect it.
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