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Power LED indicator flashing white and amber | Bose SoundLink Plus Portable Speaker
Check if the battery is charged.
Make sure the battery isn’t fully drained. For more information, see Checking the remaining battery charge.
Reset your product.
A reset refreshes your speaker's internal settings and can help fix minor issues.
- Press and hold the Power
button for 15 seconds.
- The speaker will power off and automatically turn back on.
Your previously connected devices will not be removed.
If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.
If the battery temperature is beyond the operating temperature range your product will not turn on. Let it sit at room temperature for 30-60 minutes, then try again.
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
Factory restore your speaker.
Restoring to factory settings can resolve persistent issues. To restore your speaker to its original settings:
- Press and hold both the – and + buttons at the same time for 15 seconds.
- Wait until the power light blinks white for 3 seconds.
Important: This will erase all settings and return your speaker to its factory state. You will need to remove the speaker from your personal device's (phone, tablet, or computer) Bluetooth list and reconnect it.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
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