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No power | SoundSport® Free wireless headphones
Verify the charging case is charged before trying to charge the earbuds in the case.
If the charging case battery has no charge of its own, the earbuds will remain on when placed in the case. Also, if the audio source is still on and connected to the earbuds, they will continue to play until the depleted.
Check if the battery is charged.
Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.
Disconnect and reconnect the charging cable at both ends.
Unplug both ends of the USB cable then reconnect both ends to ensure they are firmly connected to the headphones and the USB power source.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try pressing the Bluetooth® button on the earbud to wake them up.
The earbuds have an energy saving feature. Even if the case is not fully charged, the earbuds may still have battery life.
Check for and install any available product updates.
Product updates keep your product working at its best. To determine if an update is available, run the Bose updater. The updater will let you know if your product is already up-to-date or if an update is available. For more info, see Updating the software or firmware of your product.
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