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Audio counter in music application does not stop | Bose Sport Earbuds
Make sure the earbuds are in the case and the lid is closed.
While music is playing:
- If In Ear detection is turned off in the Bose App and the earbuds are in the charging case with the lid open, close the case to stop the audio counter
- If In Ear detection is turned off in the Bose App and the earbuds are not in the case, place the earbuds in the charging case and close the lid to stop the audio counter
Reset your earbuds.
This reset will clear the earbuds memory of previously-connected Bluetooth® devices. It does not restore the factory settings of your earbuds.
- Connect the charging case to power.
- Place the earbuds in the charging case.
- Close the charging case lid for 5 seconds, then open the lid.
- In the charging case, press and hold the Bluetooth button for 30 seconds, then release it: The earbud LEDs blink, glow solid white, and then blink blue.
- On the device that was previously connected to your earbuds, go to the Bluetooth menu and, in the list of remembered connections, remove your earbuds.
- Reconnect your earbuds to the device. For more info, see Connecting a Bluetooth® device .
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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