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Poor sound quality from product | Bose Sport Open Earbuds
Be sure you're wearing the earbuds correctly.
A proper fit is important for comfort and sound quality. If the earbuds are not worn properly or positioned incorrectly, audio and microphone performance may be affected. See Wearing and adjusting your earbuds for more details.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Check the EQ settings on your Bluetooth® device.
The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.