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Deezer tracks are missing, grayed out or do not play | Bose Smart Soundbar 600
Determine if the issue occurs with the service's own app or website and check the service's website for alerts.
The issue may be due to a problem with the music service itself. Close the Bose app and open the music service's app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service's website for information on maintenance or other 'service unavailable'-related messaging.
Only Deezer Premium+ accounts are supported.
Note: After upgrading to Deezer Premium+, if can take up to 18 hours for the upgraded account to activate.
- Free non-premium accounts within the US can browse Deezer content but cannot play it. Content shown for free accounts will appear grayed out and be unselectable.
- Free non-premium accounts outside the US can access personalized radio and 30-second track preview.
The file has been removed from the catalog or is unavailable is the user's country.
Try accessing the track from through the music service's own app or website. If is still unavailable directly through the music service, the track has either been removed from the catalog or is unavailable is the user's location.
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