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Too little bass or too much treble from product | SoundSport® in-ear headphones (2015)
If the sound lacks bass or has too much treble:
Try the following:
Adjust bass and treble controls on the source.
Sound quality may suffer if bass and treble controls are set to extreme levels. Try adjusting the controls to mid-range levels; this may improve sound quality. Be sure to turn off both audio enhancements and special equalizer settings found on the source
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Remove the device from any case or protective sleeve.
A case or sleeve may prevent the headphone connector from seating properly in the device. Removing the case will allow a proper connection.
Check the condition of the audio plug on your product.
If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service.
Be sure the openings on your headphones are clean and free of debris.
Check if anything is blocking any openings on your headphones, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning ear tips and mesh grilles.
Try the different eartip sizes to find the best fit.
Small, medium and large eartips are included with your product so you can find the best fit. Improperly fit earbuds can affect sound quality, including bass response. Try each of the different sizes to find the best fit. (Tip: You might need a different size eartips for your left and right ears.)
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
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